Hi. I haven’t used the conduit AEP in a while and now i can’t communicate with it. i’m trying a factory reset per these instructions:
http://www.multitech.net/developer/products/conduit/resetting-the-device/
I understand that for this procedure needs to be performed with the gateway powered off because A) it doesn’t say to turn it on in step 1, B) the picture shows all LEDs off, C) the picture shows no cables connected.
However I tried it both ways anyways and neither worked.
I hold the button in for longer than 5 seconds as described in step 2). It appears that nothing is happening.
Following the procedure I connect it to my laptop with the LAN cable and power it up. I configure my laptop with a static IP of 192.168.2.2 with a netmask of 255.255.255.0. I proceed by going to the browser, https://192.168.2.1 (I also tried it without https). Nothing comes up.
I’m now thinking that the gateway broke on its own?
Should I send it back or is there an error in the procedure on the MultiTech website?